Client Success
A snapshot of our clients’ success over the past decade.
The results speak for themselves…
This hospitality operations management vendor wanted to swap out its platform infrastructure. We led the evaluation, acquisition and onboarding of the new provider.
This assemblage of Social Marketing, Brand Community and Customer Care solutions needed a unified sales and marketing story. We delivered industry-focused value stories and demos.
This telecom billing provider needed help with customer support and product delivery. Our fractional leadership established methodology, process and results.
This customer self-service platform provider wanted to integrate two acquisitions. We documented the new competitive landscape with a Sales Messaging Guide.
This supply chain management platform vendor needed help with a new product. We were brought in to help develop and launch the MVP.
This provider of virtual agent software needed help breaking into the North American market. We launched, established and expanded their North American presence.
This customer journey management startup needed Business Development leadership. Working with global channel partners, we enabled and drove key deal wins.
This virtual assistant platform provider needed a product refresh. We helped them evaluate their market and drove their new product direction.
This call center solutions provider wanted to enter a new market. Our comprehensive market assessment influenced their product and its messaging and launch.
This business phone system provider needed help making a strategic move to an open-source platform. Brought in as product owner, our team managed the new release.
This predictive lead scoring vendor needed help with pre-sales and sales consulting. Our team put these processes in place and left behind demos and other pre-sales resources.
This global mobile communications transaction processor needed to add a mobile app to its portfolio. Acting as Product Owner we drove the solution MVP process.
This provider of AI-driven customer experiences lacked a product organization. We took on a Head of Product role, built a go-to-market plan, and managed the MVP process.
This hospitality industry loyalty program system provider needed a new view of its competitors. We created a comprehensive competitor analysis and sales tools.
This pioneering data services provider saw an opportunity to expand into AI training data. We positioned them competitively and built a website dedicated to the new focus.
This contact center solutions provider wanted to broaden its product portfolio. We formulated and brought to market a new customer care solution.
Successful product monetization, resulting in successful acquisition of the company by TTEC.
This leader in localized digital marketing needed a new contact center solution to serve their growing customer base. We prioritized their requirements, narrowed down the list of prospects, and led the evaluation.
This regional leader in hazardous material emergency response has a custom developed solution to run their business but they have issues with performance and reliability. We analyzed their system and documented a roadmap to their future.
FUSE Closings had constructed an innovative MVP that provided Real Estate/Title companies with unique abilities to streamline the closing process but they ran into trouble and needed help.